Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
When you submit an estimate request, contact form, or otherwise interact with our website, we may collect: your name, phone number, email address, property address, service type requested, photos uploaded, and any messages you send us. We also collect standard web analytics data (pages visited, browser type, etc.).
2. How We Use Your Information
We use your information to:
- Respond to your estimate requests and inquiries
- Schedule and confirm appointments
- Send SMS appointment confirmations and service updates (with your consent)
- Improve our services and website
3. SMS Communications
If you provide SMS consent on our estimate form, you agree to receive text messages from SOFEL Tree Services regarding estimate requests, appointment confirmations, and service updates. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For help, reply HELP. Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing/promotional purposes.
4. Data Sharing
We do not sell, rent, or trade your personal information. We may share information with service providers who help us operate our business (such as Twilio for SMS delivery), but only as necessary to provide our services. These providers are prohibited from using your information for marketing purposes.
5. Data Security
We implement reasonable security measures to protect your information. However, no internet transmission is 100% secure. We encourage you not to share sensitive financial information through our website forms.
6. Contact Us
For privacy-related questions or to request deletion of your data, contact us at: sofeltreeservices@gmail.com